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Continuous quality improvement / customer satisfaction surveys / stakeholder feedback through interviews & focus groups / data outcomes / sharing best practices could be used in government programs

By Hicbd
Tue Oct 4 2022 3:14 pm

"Cal-OAR is a local, data-driven program management system that facilitates continuous improvement of county CalWORKs programs by collecting, analyzing, and disseminating outcomes and best practices. As required by Welfare and Institutions Code (WIC) 11523, Cal-OAR consists of three core components: performance indicators, a county CalWORKs self-assessment (Cal-CSA), and a CalWORKs system improvement plan (Cal-SIP). The Cal-OAR continuous quality improvement (Cal-CQI) process (which includes the Cal-CSA and Cal-SIP) will take place over five-year cycles."

URL:
https://www.cdss.ca.gov/inforesources/calworks/cal-oar
https://www.route-fifty.com/management/2020/09/icma-diverse-feedback/168653/

URL Credit

Categories:
Government Citizen Engagement / Feedback / Participatory Government Local / County Government Social Services Public Administration / Government / Political Science Research Citizen Feedback

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